Privacy Policy

Last Updated: July 2026

Privacy Policy

1. Information We Collect

We collect your full name, phone number, CNIC, home address (precinct and house number), email, WhatsApp number, vehicle details (for ride hosts), and ride history. We also collect basic device/browser information and IP address for security and abuse prevention. Your WhatsApp number is shared with other users as part of ride coordination.

2. How We Use Your Information

Your data is used solely to operate the Carpool by CHBTK community carpool service, verify your identity, facilitate ride coordination, and ensure platform safety.

3. Data Storage

Your data is stored securely using Supabase (PostgreSQL). CNIC data is stored with additional security measures. We do not sell your data to third parties.

4. Data Sharing

Your name and WhatsApp number are visible to other users for ride coordination purposes. Your CNIC and home address are only accessible to Carpool by CHBTK administrators for verification.

5. Data Retention

Ride posts are automatically deleted 1 day after departure. Account data is retained until you request deletion. Audit logs are retained for 90 days.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. Contact Carpool by CHBTK administration through the platform's reporting system.

7. Security

We implement industry-standard security measures including Row Level Security (RLS) on all database tables, encrypted storage, and secure authentication via Supabase.

8. Smart Search Assistant

Zozo helps users search rides more easily. Do not share sensitive personal information in search messages. We do not permanently store Zozo conversations.

9. Platform Limitation

Ride coordination requires sharing limited contact details with other users. Carpool by CHBTK is not responsible for off-platform communication, user behavior, ride outcomes, accidents, disputes, or losses arising after users contact each other.

10. Cookies & Local Storage

We use browser local storage for theme preferences, locale settings, and session state. We do not use advertising cookies or third-party trackers.

11. Policy Updates

We may update this Privacy Policy. The "Last Updated" date reflects the most recent changes. Continued use constitutes acceptance.